Refund & Return Policy

At ARVELLO-SHOP.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, please contact us within this period with your order details.

2. Eligibility for Returns

To qualify for a return, your item must be:

• In the same condition that you received it.

• Unused and unworn.

• In the original packaging.

• Accompanied by proof of purchase.

Items that are damaged due to misuse, missing parts, or showing signs of use may not be eligible for a refund.

3. How to Start a Return

To request a return, please contact our customer support team:

Email: support@arvello-shop.com

Please do not send items back before receiving return instructions from our team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning items.

5. Damaged or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide a suitable solution.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the refund status.

If approved, your refund will be processed to the original payment method used during purchase.

Refund processing time:

• Refund approval: After inspection of the returned item.

• Payment processing: Usually within 7 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

7. Contact Information

Store Name: ARVELLO-SHOP.com

Email: support@arvello-shop.com

Phone: +44 (0)33 00 88 1920

Business Address:

60 Tottenham Court Road, Office 1315, Fitzrovia,
London W1T 2EW, United Kingdom