At ARVELLO-SHOP.com, we want you to be completely satisfied with your purchase. If you are not happy with your garden tools, we are here to help.

1. 30-Day Return Window

In accordance with US distance selling regulations, you have the right to return your order. While the law requires a 14-day “cooling-off” period, ARVELLO-SHOP.com extends this to a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unused, with all original tags attached.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact us at  support@arvello-shop.com

• Return Address: 9 Loveys Dr Florham Park, New Jersey 07932
• Note: Please do not send items back without first requesting a return via email. Items sent back without authorization will not be accepted.

4. Return Shipping Costs

Please note that customers are responsible for paying the return shipping costs unless the item arrived damaged or faulty. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@arvello-shop.com so that we can evaluate the issue and make it right.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed automatically to your original payment method (PayPal).
• Timeline: You will receive the money back within 7 business days.
• Note: Please remember it can take some additional time for PayPal or your bank to post the refund to your account.

7. Contact Information

If you have any questions about the delivery of your order, please reach out to us:

• Store Name: ARVELLO-SHOP.com
• Email: support@arvello-shop.com
• Phone: +1 (817) 254-3106
• Address: 9 Loveys Dr Florham Park, New Jersey 07932